Managed IT Services
Empowering Your Business: Responsive, Reliable, Scalable, and Cost-Effective IT Solutions
Fixed fee Managed IT Agreement
Our Fixed Fee agreement is built upon proven Enterprise Class Managed IT Service tools. This comprehensive agreement ensures that your business and IT network receive monitoring, management and maintenance for cloud services, servers, devices, users and the network - all at a fixed fee for budgeting purposes.
Think of us as your dedicated IT department. We collaborate closely with your team to empower you, create technology plans, and implement improvements that guarantee your network operates seamlessly at all times.
Managed IT in 2 minutes
Predictable Costs of IT starting from $115 per user/month (ex GST)
In an industry where unexpected fees can disrupt budgets, we offer peace of mind. Experience seamless, reliable IT solutions without the financial surprises. With Armour Networks, you'll receive excellence in service, paired with a consistent price tag. Dive into a partnership where clarity meets commitment.
Our infrastructure management covers...
Deployment is a comprehensive and streamlined approach to implementing and maintaining technology infrastructure within your organisation. It involves careful planning, efficient installation, continuous monitoring, and proactive management of IT resources, such as hardware, software, networks, and security protocols. This service not only ensures that IT systems are deployed correctly but also guarantees ongoing performance optimisation, security updates, and scalability, allowing your business to focus on core operations while relying on expert professionals to handle the intricacies of your IT environment.
Performance tuning is an essential aspect of maintaining the efficiency and effectiveness of technology infrastructure. By proactively addressing performance issues, we help to maximise your technology investments, reduce downtime, and deliver a superior user experience, ultimately contributing to improved overall business outcomes.
Monitoring is a proactive and essential practice for businesses seeking to maintain the health and security of technology infrastructure. It involves continuous surveillance of hardware, software, networks, and applications to detect potential issues or anomalies in real-time. Through our advanced monitoring platform, tools and skilled IT professionals, your organisation can gain valuable insights into the performance, availability, and security of your IT systems. This early detection of problems allows for prompt remediation, minimising downtime, data loss, and potential security breaches. Managed IT monitoring provides businesses with peace of mind, ensuring that their technology operates smoothly and at optimal levels.
Automation is a transformative approach that leverages technology to streamline and enhance various aspects of an organisation’s IT operations. It involves the use of intelligent software and tools to automate routine tasks, such as software updates, system backups, and security patches, remediation of predictable issues, allowing for increased efficiency and reduced manual intervention. Beyond efficiency gains, our IT automation improves accuracy and consistency while also enabling rapid scalability and agility. By automating repetitive processes, your business can allocate resources more strategically, reduce operational costs, and respond more effectively to dynamic IT demands.
Our Help Desk is providing responsive and efficient technical assistance to end-users. Staffed by skilled IT professionals, our service manages and resolves a wide range of IT-related issues, including software glitches, hardware malfunctions, network connectivity problems, and user inquiries. It serves as the first point of contact for employees seeking assistance, employing advanced ticketing systems to track and prioritise requests. Managed IT help desks not only ensure swift issue resolution but also contribute to improved user productivity, reduced downtime, and enhanced overall IT service quality. Additionally, they offer valuable insights into recurring problems, allowing to proactively address root causes and continuously refine IT support processes for greater efficiency and customer satisfaction.
Network management is a comprehensive approach to overseeing and optimising computer networks, ensuring they function seamlessly and securely. This service involves monitoring network traffic, diagnosing and resolving issues, and proactively implementing upgrades or adjustments to improve performance and reliability.
High availability is a crucial strategy aimed at ensuring continuous and uninterrupted network access. Our service implements redundancy and failover mechanisms, utilising load balancing, and employing advanced monitoring and management tools, minimising network downtime.
Managed IT Security is a comprehensive and proactive approach to safeguarding business digital assets, data, and infrastructure from a wide range of cyber threats and vulnerabilities. It involves continuous monitoring, threat detection, incident response, and risk mitigation measures. This effort aims to identify and address security weaknesses, manage access controls, and stay up-to-date with the latest threat intelligence to protect against evolving cyber threats such as malware, phishing attacks, ransomware, and data breaches. Our IT security service not only helps to prevent security breaches but also minimizes potential damage, ensures compliance with industry regulations, and maintains the trust of customers and stakeholders by demonstrating a commitment to robust security practices in an increasingly interconnected and digitally reliant world.
With our fixed fee Managed IT Services Agreement, you can have peace of mind knowing that your IT systems are monitored, managed, and maintained by a dedicated experienced team, allowing you and your staff to focus on growing your business. This Service Agreement is designed to provide budgeting certainty.
Take control of your IT infrastructure
Don't let IT issues slow down your business. Armour Networks provides reliable and secure technology solutions for SMEs and SMBs. Contact us now to learn more and take the first step in streamlining your IT infrastructure.
Optional Managed IT Services Add-Ons
SECaaS Level 2
Essential 8 Compliance
SECaaS Level 3
Essential 8 Compliance
incl. SOC/SIEM
Extended SLA
Frequently Asked Questions about MITS
(Managed IT Services)
A Service Level Agreement (SLA) is a formal contract between your business and a Managed Service Provider (MSP). This contract specifies the quality and scope of services that the MSP will provide. By having an SLA in place, your business can rest assured that we will adhere to the agreed-upon terms, offering you preferential treatment compared to sporadic or on-demand services.
Our cost-effective Managed IT Services (MITS) alleviates the burden of overseeing your IT systems. We offer:
- Network Management
- Systems Management
- IT Security
- Data Protection
- IT Help Desk
- Application Management
These services are designed to provide you with efficient and worry-free IT management.
Opting for a Fixed Fee Managed IT Services Agreement is the most suitable choice. As a business owner, you’re well aware of the expenses associated with maintaining an in-house IT department. Bringing in a proficient Managed Service Provider (MSP) can significantly enhance your business’s overall performance. Fixed Fee agreements also offer the advantage of predictable budgeting and customisation to match your specific needs right from the outset.
Before finalising any agreements, we’ll arrange a meeting with you to gain a comprehensive understanding of your requirements and to ensure that the most appropriate agreement is established from the very beginning. Our aim is to grasp the nature of your business, your budgetary constraints, as well as any auditing and compliance prerequisites. We’ll also delve into your prior experiences, identifying what has been effective for your business and what hasn’t. Through this in-depth understanding of your needs, we can create a tailored agreement that addresses all your specific requirements.
No. Our cancellation policy is 3 months without any hidden tricks.
Certainly. When collaborating closely with a Managed Service Provider (MSP), your IT Manager enjoys the advantages of a symbiotic relationship. They maintain a deep understanding of the company’s objectives and retain control over its strategic direction, while we contribute our specialised expertise to transform these goals into reality. Our partnership is particularly beneficial for IT managers seeking to optimise their operations without the burden of managing an in-house department.
A Service Level Agreement (SLA) serves as a comprehensive record detailing the duties and obligations of both the Managed Service Provider (MSP) and your company. Within this SLA, we place significant emphasis on defining processes and response times, determining the hours of coverage, specifying inclusions and exclusions, and establishing a fee schedule. This ensures that both parties have a clear understanding of the agreement’s scope and its associated monthly value.
Certainly! Our MITS is a fixed fee agreement, encompassing our IT Protection and Recovery toolkit, as well as all Business as Usual (BAU) labour, all for a predetermined monthly fee. To clarify, BAU labour revolves around the principle of ensuring that if something was functioning properly yesterday, it should continue to work seamlessly today. We avoid complex charging models that involve specifying a particular number of additions, movements, or changes because such approaches often lead to confusion and hinder mutual accountability. Through a thorough understanding of your operational environment during the discovery phase, we can offer you a fixed fee that is customised to perfectly suit your business needs.
Our MITS encompasses the following services and features:
- Proactive monitoring
- Automated alerting and ticketing
- Predictive failure detection
- Self-healing automation
- Patch management
- Asset tracking
- Endpoint detection and response
- Mail protection and document backup
These tools and services have been developed and continually refined over the past 20 years to guarantee the ongoing protection and recoverability of our clients’ systems. We regularly update our technologies to keep pace with the ever-evolving landscape of cyber threats, ensuring that our clients remain as well-protected as possible.
We work to spot and resolve roadblocks before proceeding to the transition stage. With our extensive experience in migrating IT systems, we’ve established a streamlined process for seamless transitions at agreed-upon dates. We ensure your systems remain operational, secure, and recoverable throughout the transition.
No. Every business is exposed to identical risks. When you enter into MITS, you are enlisting the services of an experienced Managed Service Provider (MSP) who comprehends the daily cyber threats confronting businesses. This guarantees that you have visibility, recoverability, and safeguarding for your site against both internal and external disasters and threats.
Engaging a professional Managed Service Provider (MSP) is unequivocally more cost-effective than building an in-house IT team. To staff an IT department adequately, you’d typically need to hire a minimum of 4-6 professionals, including roles such as:
- IT Management
- Project Manager/Lead (Level 3)
- Technical Manager/Lead (Level 3)
- Helpdesk/Triage (Levels 1 and 2)
Say goodbye to IT headaches
Let Armour Networks take care of your IT needs with our comprehensive Managed IT Services. Contact us to find out how we can help streamline your technology and save you time and resources.
- 02 9299 8768
- hello@armournetworks.com.au
- Suite 215, Level 2, 111 Harrington St, Sydney NSW