Managed IT Services
Partner with a provider that provides support and works jointly with you to develop your technology strategy.
Fixed fee Managed IT Agreement
Our Fixed Fee agreement is built upon proven Enterprise Class Managed IT Service tools. This comprehensive agreement ensures that your business and IT network receive monitoring, management and maintenance for cloud services, servers, devices, users and the network - all at a fixed fee for budgeting purposes.
Think of us as your dedicated IT department. We collaborate closely with your team to empower you, create technology plans, and implement improvements that guarantee your network operates seamlessly at all times.
Managed IT in 2 minutes
Starting from $115 per user/month (ex GST)
It’s a common misunderstanding that only large companies benefit from managed IT services. In reality, small and medium-sized businesses often lack the budget for an internal IT department and thus greatly benefit from outsourcing these services to Managed Services Providers (MSPs). This approach is the most cost-effective strategy for these businesses to streamline their operations, embrace new technologies, and safeguard their data, users, and intellectual property as they expand.
At Armour Networks, we are dedicated to delivering outstanding customer service and support to enhance your business and empower your team. We manage your IT needs, allowing you to focus on your business operations.
What is included in our core Managed IT Services?
Network Management
We manage and optimise your network by configuring and monitoring its operations, ensuring its smooth and efficient functionality. Your network devices are continuously monitored, collecting data that enables us to assess their performance and interactions. This proactive approach not only helps to avert expensive network interruptions but also enhances security and productivity
Systems Management
Our all-encompassing service for systems management caters to the requirements of your enterprise network or data center, equipping your team to swiftly adjust to evolving business demands. It serves as a collective term for various facets of your IT operations, which includes the collection of system specifications, maintaining asset inventories, implementing automation, and managing applications.
IT Security
Cyber attacks such as malware, phishing, and Advanced Persistent Threats (APT) happen frequently. Our managed IT security solutions safeguard your business’ data integrity and confidentiality. We defend your organisation from unauthorised access or harmful attacks and ensure immediate response to potential threats.
Database Management
In today’s rapidly advancing technological landscape, businesses are inundated with a continuous stream of data, which can be overwhelming to store, process, and manage. Our database management services alleviate this burden by implementing a system that effortlessly organises your data, encompassing architecture design, patch management, and beyond.
IT Helpdesk
In the world of commerce, every moment counts as currency. This is precisely why our IT management agreement encompasses the provision of an instant response IT support desk. Our team, equipped with years of expertise, is adept at diagnosing problems and delivering effective solutions. No matter the magnitude or intricacy of the issue, we ensure your business operations are restored swiftly, minimising downtime.
Application Management
Innovation is crucial across all sectors, and your applications are central to your capacity for adapting to new changes. That’s where our application management services come into play. We handle not just the upkeep, version updates, and system enhancements, but we also match your business with the most suitable applications to ensure your operations run with maximum efficiency.
Additional components included in our Managed IT Services at no additional cost
SaaS Protection
We manage and monitor backup of all your Microsoft Office 365 data 24/7. This includes all email, calendar, contacts, SharePoint, OneDrive and Teams data. All backup datasets are encrypted and stored in Australia at least three times a day.
24/7 RMM Monitoring
We monitor all your IT assets 24/7 make sure everything is up to date and operating as it should. We provide your devices with critical patches and updates and we also perform maintenance on your devices via intelligent scripting and automation.
Lifecycle Management
We conduct (continually) a thorough evaluation of your IT infrastructure, delivering visual reports, Scorecards, and the Digital Maturity Index™ (DMI™) to empower you with the necessary insights for informed decision-making regarding your hardware and digital assets.
Get human support in minutes, not days
Don't let IT issues slow down your business. Armour Networks provides reliable and secure technology solutions for SMEs and SMBs. Contact us now to learn more and take the first step in streamlining your IT infrastructure.
Optional Add-Ons for Managed IT Services
Looking for additional options to enhance your business solutions? We provide a variety of optional add-ons designed to meet your specific business requirements.
EDR
Endpoint Detection & Response Proactive Ransomware Protection
SECaaS Level 2
Essential 8 Compliance
SECaaS Level 3
Essential 8 Compliance
incl. SOC/SIEM
Extended SLA
Extend IT Helpdesk hours to fit your business needs
WebHost
Domain and web
DNS management
Website support & maintenance
Frequently Asked Questions
A Service Level Agreement (SLA) is a formal contract between your business and a Managed Service Provider (MSP). This contract specifies the quality and scope of services that the MSP will provide. By having an SLA in place, your business can rest assured that we will adhere to the agreed-upon terms, offering you preferential treatment compared to sporadic or on-demand services.
Our cost-effective Managed IT Services (MITS) alleviates the burden of overseeing your IT systems. We offer:
- Network Management
- Systems Management
- IT Security
- Data Protection
- IT Help Desk
- Application Management
These services are designed to provide you with efficient and worry-free IT management.
Opting for a Fixed Fee Managed IT Services Agreement is the most suitable choice. As a business owner, you’re well aware of the expenses associated with maintaining an in-house IT department. Bringing in a proficient Managed Service Provider (MSP) can significantly enhance your business’s overall performance. Fixed Fee agreements also offer the advantage of predictable budgeting and customisation to match your specific needs right from the outset.
Before finalising any agreements, we’ll arrange a meeting with you to gain a comprehensive understanding of your requirements and to ensure that the most appropriate agreement is established from the very beginning. Our aim is to grasp the nature of your business, your budgetary constraints, as well as any auditing and compliance prerequisites. We’ll also delve into your prior experiences, identifying what has been effective for your business and what hasn’t. Through this in-depth understanding of your needs, we can create a tailored agreement that addresses all your specific requirements.
No. Our cancellation policy is 3 months without any hidden tricks.
Certainly. When collaborating closely with a Managed Service Provider (MSP), your IT Manager enjoys the advantages of a symbiotic relationship. They maintain a deep understanding of the company’s objectives and retain control over its strategic direction, while we contribute our specialised expertise to transform these goals into reality. Our partnership is particularly beneficial for IT managers seeking to optimise their operations without the burden of managing an in-house department.
A Service Level Agreement (SLA) serves as a comprehensive record detailing the duties and obligations of both the Managed Service Provider (MSP) and your company. Within this SLA, we place significant emphasis on defining processes and response times, determining the hours of coverage, specifying inclusions and exclusions, and establishing a fee schedule. This ensures that both parties have a clear understanding of the agreement’s scope and its associated monthly value.
Certainly! Our MITS is a fixed fee agreement, encompassing our IT Protection and Recovery toolkit, as well as all Business as Usual (BAU) labour, all for a predetermined monthly fee. To clarify, BAU labour revolves around the principle of ensuring that if something was functioning properly yesterday, it should continue to work seamlessly today. We avoid complex charging models that involve specifying a particular number of additions, movements, or changes because such approaches often lead to confusion and hinder mutual accountability. Through a thorough understanding of your operational environment during the discovery phase, we can offer you a fixed fee that is customised to perfectly suit your business needs.
Our MITS encompasses the following services and features:
- Proactive monitoring
- Automated alerting and ticketing
- Predictive failure detection
- Self-healing automation
- Patch management
- Asset tracking
- Endpoint detection and response
- Mail protection and document backup
These tools and services have been developed and continually refined over the past 20 years to guarantee the ongoing protection and recoverability of our clients’ systems. We regularly update our technologies to keep pace with the ever-evolving landscape of cyber threats, ensuring that our clients remain as well-protected as possible.
We work to spot and resolve roadblocks before proceeding to the transition stage. With our extensive experience in migrating IT systems, we’ve established a streamlined process for seamless transitions at agreed-upon dates. We ensure your systems remain operational, secure, and recoverable throughout the transition.
No. Every business is exposed to identical risks. When you enter into MITS, you are enlisting the services of an experienced Managed Service Provider (MSP) who comprehends the daily cyber threats confronting businesses. This guarantees that you have visibility, recoverability, and safeguarding for your site against both internal and external disasters and threats.
Engaging a professional Managed Service Provider (MSP) is unequivocally more cost-effective than building an in-house IT team. To staff an IT department adequately, you’d typically need to hire a minimum of 4-6 professionals, including roles such as:
- IT Management
- Project Manager/Lead (Level 3)
- Technical Manager/Lead (Level 3)
- Helpdesk/Triage (Levels 1 and 2)
Say goodbye to IT headaches
Let Armour Networks take care of your IT needs with our comprehensive Managed IT Services. Contact us to find out how we can help streamline your technology and save you time and resources.
- 02 9299 8768
- hello@armournetworks.com.au
- Suite 215, Level 2, 111 Harrington St, Sydney NSW